1. Introduction Welcome to Talkforce AI (“Company,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoiceCab services, website, and related platforms (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Services.
2. Information We Collect We may collect the following types of information:
(a) Personal Information: Name, phone number, email address, and other contact details you provide when using our Services. (b) Booking & Transaction Data: Pickup/drop-off locations, ride history, payment details (processed by third-party providers), and customer support interactions. (c) Voice Data: Audio recordings and transcripts for booking processing, customer support, and AI training purposes. (d) Device & Usage Information: IP address, browser type, operating system, log files, and usage data collected through cookies and similar tracking technologies. (e) Third-Party Data: Information from integrated services such as dispatch systems, traffic monitoring, and payment processors.
3. How We Use Your Information We use the collected data to:
(a) Facilitate ride bookings, dispatching, and customer inquiries. (b) Improve and personalize our AI-driven voice interactions. (c) Enhance security, fraud prevention, and compliance. (d) Analyze usage patterns to refine our Services. (e) Provide customer support and respond to inquiries. (f) Send important notifications, updates, and promotional materials (with your consent).
4. How We Share Your Information We do not sell your personal data. However, we may share your information with:
(a) Service Providers: Third-party vendors that help operate our Services, including cloud hosting, payment processors, and analytics providers. (b) Transportation Partners: Taxi and ride service providers to fulfill bookings. (c) Legal & Compliance: Authorities when required by law, in response to legal requests, or to protect against fraud and security threats. (d) Business Transfers: In case of mergers, acquisitions, or asset sales, your data may be transferred to a successor entity.
5. Data Security We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention We retain your data as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Voice data and transaction records may be stored for AI training and service improvement but will be anonymized where possible.
7. Your Rights & Choices Depending on your location, you may have the right to:
(a) Access, update, or delete your personal data. (b) Opt-out of marketing communications. (c) Restrict or object to certain data processing activities. (d) Request data portability. (e) Withdraw consent where applicable.
To exercise these rights, contact us at [Insert Contact Email].
8. Cookies & Tracking Technologies We use cookies and similar tracking tools to enhance user experience and analyze website traffic. You can control cookie settings through your browser preferences.
9. Children’s Privacy Our Services are not intended for individuals under the age of 16, and we do not knowingly collect data from children.
10. International Data Transfers If you access our Services from outside the United States, your data may be transferred to and processed in the U.S. and other jurisdictions with different data protection laws.
11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date. Continued use of our Services after changes constitute acceptance of the revised policy.
12. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us
